Karen Thomas
Honest and reliable services provided by the management ! highly recommended as they go above and beyond to help their clients !!
AirAsia Sales Agent
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AirAsia Sales Agent at Melaka Sentral
Location: K12 Zone B, Terminal, Jalan Melaka Sentral, Tun Abdul Razak, 75350, Malacca, Malaysia
Melaka Sentral
The AirAsia Sales Agent at Melaka Sentral occupies K12, Zone B in the terminal building, providing a physical booking and customer service counter for the low-cost airline. Located at the Melaka Sentral transport hub, the counter serves travellers who prefer face-to-face assistance for flight bookings, amendments, and general travel enquiries without navigating online platforms.
Services available at the counter include flight ticket bookings, pre-booking add-ons such as baggage allowance and meal selection, travel insurance purchases, assistance with flight changes and name amendments, and general itinerary support. The agent can also assist with BIG Loyalty programme enquiries and duty-free merchandise orders. This service is particularly useful for less digitally-inclined travellers or those with complex booking requirements.
Melaka Sentral is located at Jalan Melaka Sentral, Tun Abdul Razak, 75350 Melaka. The counter operates daily from 10 am to 5 pm and can be reached at 016-288 1000. No additional booking fees are charged beyond standard AirAsia pricing. Travellers are advised to bring identification documents for booking verification. The transport hub location provides easy access via local bus and taxi services.
Services available at the counter include flight ticket bookings, pre-booking add-ons such as baggage allowance and meal selection, travel insurance purchases, assistance with flight changes and name amendments, and general itinerary support. The agent can also assist with BIG Loyalty programme enquiries and duty-free merchandise orders. This service is particularly useful for less digitally-inclined travellers or those with complex booking requirements.
Melaka Sentral is located at Jalan Melaka Sentral, Tun Abdul Razak, 75350 Melaka. The counter operates daily from 10 am to 5 pm and can be reached at 016-288 1000. No additional booking fees are charged beyond standard AirAsia pricing. Travellers are advised to bring identification documents for booking verification. The transport hub location provides easy access via local bus and taxi services.
+60 16-288 1000
K12 Zone B, Terminal, Jalan Melaka Sentral, Tun Abdul Razak, 75350, Malacca, Malaysia
Melaka Sentral
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 10 am
Monday
10 am–5 pm Tuesday (Today)
10 am–5 pm Wednesday
10 am–5 pm Thursday
10 am–5 pm Friday
10 am–5 pm Saturday
10 am–5 pm Sunday
10 am–5 pm Overall Rating
4.7 / 5
Based on 70 Google reviews
Mall Ranking
Based on customer ratings
services Ranking
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Negative Reviews
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Positive Reviews
YC Ng
The problem was resolved quickly, and they were very patient in helping. The service is excellent. If you face any difficulties, you can come here—the owner will find a way to help.
Rob Sanders
I made a mistake with our names on the flight ticket and just popped in at the office when I wanted Malakka to leave by bus. The help I got was great. He messaged Airasia and was able to get the right …
Cheong Yew An
Good and friendly customer service👍 My Air Asia air tickets double booking problem was resolved by just calls & WhatsApp messages without my presence physically to their counter🙏 Appreciate their …
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Photo Gallery
AirAsia Sales Agent
Melaka Sentral
Exterior view of a modern building with a triangular roof and prominent signage reading 'MELAKA SENTRAL' in red and black letters on a white background. The structure features large blue-tinted glass panels, beige walls, and an entrance area with people and vehicles visible. There are flower beds and traffic cones at the foreground.
GOOD DAY TRAVEL & TOURS
Storefront with glass doors and yellow walls, displaying AirAsia, Lion Air, Malaysia3, MalindoAir logos. Signage includes 'Authorised Agent - Ejen Berdaftar', contact numbers (016-288 1000), and a 'Belilah Sekarang!' sticker. A 'PULL' sign is visible on the door.
Interior of a public transit or service center
Modern indoor space with curved yellow counters, digital screens, and Malaysian flag. A gray counter labeled 'KANTOR NOMOR GILIRAN' (Queue Counter) is visible. The ceiling has metal trusses and glass panels. A single yellow chair sits near the counters.
Airport Terminal Interior
Interior of an airport terminal with seating, directional signage, and a large purple overhead sign indicating gates, ticket counters, prayer room, and washroom. A toilet sign is visible on the right. The area has a high ceiling with metal trusses, glass walls, and some people seated.
Beach Scene with Hand Gesture
A hand with painted nails and rings is extended toward the camera, wearing a green sleeve and a beaded bracelet. The background shows a wide beach at dusk or dawn with distant figures on the shore and calm ocean waters under a soft sky.
Office Interior Interaction
Two women at a desk inside an office or service counter. One woman in hijab gestures while seated, the other uses tablet and laptop. Background shows glass walls with logos like 'AirAsia' and 'Milion'. Office clutter includes calculators, notebooks, and printed materials.
Airport Departure Lobby
Interior of airport terminal with tiled floor, metal-truss ceiling, and signage indicating 'Lobi Perlepasan' (Departure Lobby) gates D, E, F. Visible shopfronts include AirAsia, Malaysia Airlines, and Malindo Air logos. Large promotional poster for Melaka Tourism is on the wall. Informational boards and QR code stands are present.
Melaka Sentral Entrance Signage
Photo of a large blue banner under a metal roof structure at Melaka Sentral, featuring Malay text thanking visitors and stating 'Kapal Dagang Dari Seberang Sarat Muatan Kayu Meranti' (Trade Vessel from Seberang Sarat carrying Teak Wood). A green exit sign is visible below.
